Frequently Asked Questions
Everything you need to know about shopping for your home at BC Limited.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. Larger furniture pieces typically require 7-14 business days for delivery due to specialized freight handling to ensure they arrive in perfect condition.
Do you offer international shipping for home goods?
Currently, BC Limited ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy on all eligible items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my home delivery?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal. For white-glove furniture deliveries, the carrier will call you to schedule a specific delivery window.
What happens if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.
Are the materials used in your furniture sustainably sourced?
Yes, at BC Limited, we prioritize sustainability. The majority of our wood products are FSC-certified, and we partner with manufacturers who adhere to strict environmental and ethical labor standards.